8b. If you
want to cancel your item by e-mail please indicate the order number and
your full name. You may also reply to the order confirmation email you
received when you placed your order.
8a.
You can cancel your order if your item has not shipped yet. We
typically ship items Monday - Friday 8 am to 4 pm PST. If you have to
cancel your order, please call (toll free (62)-859-5988-8396 or e-mail
(billing@alphinemarine.com) us as soon as possible!
Is it possible to cancel my order?8.
7a.
We have location in Indonesia, Singapore, Japan dan Australia that also
specializes in boat repairs and installation. We are able to ship to
our location for pickup.
Do you have a store that I can visit?7.
6a.
We understand that some items are more cost efficent to ship by
freight/LTL. Please contact us for more information and a quote for your
desired product.
Can you provide me a freight quote for this large item?6.
5a.
An order # acknowledges that we have received the order you placed. It
does not acknowledge that you have purchased the item. We go through
every order to ensure that our customers are completely satisfied. Once
you have receive an e-mail with an attached paid invoice, your account
has been charged and a shipping number will be provided.
5. I received an order # but my account has not been charged yet, is my order placed?
4e. Under most circumstances the customer (you) is responsible for return shipping.
4d. Electrical components are non-refundable due to the nature of the item.
4c. Items must be returned in new/unused condition.
4b. A 0% Restocking fee is applied to all approved returns.
4a.
Please contact us for a return authorization by email at sales@alphinemarine.com or call toll free at (62) 859-4061-7534
What is your return policy?4.
3a.
If you do not receive a tracking number within one business day, feel
free to contact us. We do our best to contact our customers by e-mail
and phone in the event that an item may be on back order or if there is
an issue with the information that was given.
I have not received a tracking number, is my order placed?3.
2b. If there is an issue with the
tracking number we have sent you, please contact us immediately by email
at sales@alphinemarine.com or call toll free at (62) 859-4061-7534
2a.
Tracking numbers will be sent by e-mail once the order is shipped. Once
you have your tracking number, proceed to the appropriate carrier's
website to locate your item.
Where can I find my tracking number?2.
1c.
International Customers: Shipping to International locations may require
an additional 4 business days for transit time. Please contact us for
expedited shipping arrangements and alternative options.
1b. Shipping
to U.S. military bases can be placed by e-mail to
sales@alphinemarine.com or call toll free at (62) 859-4061-7534.
These orders may require special shipping requirements.
1a.
Seatech Marine Products, Inc. is located in San Diego, California. We
ship many of our items from our location in San Diego but occasionally
we will drop ship from a different state. Our primary carrier is Fedex
but we also work with DHL, UPS and USPS. UPS and Fedex are unable to
deliver to a Post Office Box. Most orders received before 12:00PM (PST),
Monday - Friday will be shipped out the same day.
Can you ship to my location?1.
Frequently Asked Questions
Alphine Marine
www.alphinemarine.com
JL. Mahendradatta No89a Padang Sambian Kecamatan Denpasar Barat Kota Denpasar Bali 80119
Contact US :
Billing@alphinemarine.com
Sales@alphinemarine.com
Phone Number :+62 813-8931-3276
FAX :+62 813-8931-3276
Phone hours will be available M-F 8am - 21pm ( Via Email 24 Hours / 7 Days )